arrow_back Community Manager | Apply to LAPO MICROFINANCE BANK

Expires 2 days from now

Community Manager

full-time

| Mid- Level

location-marker Head Office: LAPO Place, 15A Ikorodu- Ososun Road, Maryland, Ikeja. Lagos State, Lagos

Share this job

Job Summary

The Community Manager will promote financial inclusion initiatives by engaging female entrepreneurs, youth, and rural communities. The role emphasizes building strong community relationships, promoting the Bank's products, enhancing financial literacy, and supporting economic empowerment. The Community Manager will ensure that the bank’s services are accessible, relevant, and impactful for underserved populations, helping achieve the organization’s overall inclusion goals.

Job Details

Key Responsibilities

1. Develop and implement community engagement strategies targeting female entrepreneurs, youth, and rural populations. 

2. Act as the main liaison between the Bank and community groups, understanding their financial needs and challenges. 

3. Organize and lead financial literacy workshops, training sessions, and outreach programs.

 4. Collaborate with the Head of Financial Inclusion to align community activities with strategic inclusion goals. 

5. Collect, analyze, and report community feedback to support product development and service improvements. 

6. Build and sustain partnerships with local women’s groups, youth organizations, cooperatives, NGOs, and government agencies. 

7. Monitor and evaluate the impact of community engagement efforts and report key findings.

 8. Address community concerns and resolve issues to maintain trust and positive relationships, while supporting marketing and communication teams with localized campaigns and messaging. 

9. Document community engagement activities and keep accurate records.

 10. Develop and manage targeted WhatsApp broadcast lists and support groups for women entrepreneurs and youth borrowers, utilizing voice notes, short videos, and chat-friendly graphics to enhance engagement, particularly among semi-literate users. 

11. Respond promptly to questions or service-related issues raised in WhatsApp channels, using clear and simple language. 

12. Highlight success stories of female clients and youth to inspire participation and promote peer-to-peer influence. 

13. Support the rollout of financial inclusion workshops or webinars by engaging participants before and after events, and collect both qualitative and quantitative feedback through WhatsApp groups and social media followers. 

15. Suggest messaging improvements to product and loan teams based on recurring questions or low-engagement content. 

16. Perform additional duties as assigned by the supervisor.
 

Requirements

Qualifications & Experience

Education:

  • Bachelor’s degree in Business, Social Sciences, Development Studies, or related field.

Experience:

  • Minimum 3 years’ experience in community engagement, Microfinance, or financial inclusion programs.
  • Proven track record working with female entrepreneurs, youth, and rural communities.

Benefits

Competitive Salary

  1. Health Insurance (HMO)
  2. Leave Grant (Allowance)
  3. 13th Month 
  4. Paid Time Off (PTO): 
    • Vacation days
    • Sick days
    • Holidays
  5. Retirement Savings Plan: 
    • Contributory pension 
  6. Insurance: 
    • Group life insurance
    • Workers' compensation insurance
  7. Professional Development: 
    • Budget for conferences, workshops, and trainings
    • Mentorship opportunities

About Company

company logo

LAPO MICROFINANCE BANK

website logo https://lapocareers.seamlesshiring.com

As a development-focused organization, we believe in people empowerment by the provision of gainful employment and other social interventions. Why Work at LAPO Microfinance Bank? • Career Development LAPO Microfinance Bank offers professional opportunities for career growth and advancement in personal skills set and ambitions. With us, you have a well-structured career pathway as well as access to resources for professional development and growth. • LAPO Institute for Microfinance and Management Studies LAPO Microfinance Bank recognizes the importance of leveraging a highly skilled workforce to achieve its strategic and operational goals. Through the LAPO Institute - a sister organization of the bank – we provide tailor-made capacity development programs and research for our people. The Institute is approved by the Federal Ministry of Education to function as a Tertiary institution. • Our Core Values o People First o Integrity o Excellence o Passion and Commitment o Enterprise and Teamwork o Commitment to Social Responsibility & Sustainability o Fun and Excitement Our People. Our people are at the center of everything we do to deliver innovative services to the institution's clients. At LAPO Microfinance Bank, we realize that our staffs are the heart and hands of the organization; therefore, we understand that building a world-class institution is only possible when we have the right people. It is for this reason that everything we do – from building systems to pioneering innovative products – is defined by our people. They make the Bank what it is today - a vibrant organization renowned for innovation, excellence, sustainability and superior financial performance. Career Opportunities. If you desire to work in Africa’s premier institution in the microfinance sector, then LAPO Microfinance Bank is exactly what you seek. Here, learning is encouraged, skills are developed and passion is rewarded.